Q: Do the bath lifts come with a warranty? - Robert

A: All bath lifts and replacement parts purchased from Home Accessibility are covered under the manufacturer’s warranty. Each manufacturer has a different warranty, we have provided this section on our website as information on the warranty.The Order is documented with the manufacturer at the time of purchase, so no additional action on your part is required to activate or register the warranty.

Should an issue arise, we ask that you contact us directly at 877-573-8311 or email us at customerservice@homeaccess-store.com and not the manufacturer or number on your packing slip that came with the bath lift. We will be able to troubleshoot the issue with you and work with the manufacturer directly on your behalf to ensure the proper parts are sent to correct the issue.

Bathmaster Deltis Bath Lift

3 year warranty on Frame, Hand Controller and Battery

Bathmaster Sonairs 2 XL Bath Lift

4 year warranty on Frame, Hand Controller and Battery

Drive Medical Bellavita Bath Lift

3 year warranty on Frame, Hand Controller and Battery

Drive Medical Whisper Bath Lift

3 year warranty on Frame, Hand Controller and Battery

Drive Medical Aqua Joy Saver and Primeier Plus Bath Lifts

3 year warranty on Frame, Hand Controller and Battery

Petermann 48 and 58 Bath Lifts

10 Year Frame Warranty

3 Year Hand Controller and Battery Warranty

Home Accessibility Customer Service

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Q: Can you sit on the edge of the tub and slide onto the wings and then to the bath lift ? - Jane

A: The wings or transfer flaps of the bath lift are designed for the user to sit on the edge of the bath tub and transfer into the bath lift. 

For proper use of the bath lift, the transfer flap must rest on the edge of the tub by 2 - 3 ", (see the picture to the left of the Bathmaster Sonaris 2 Bath Lift ) otherwise the transfer flap will not support weight by itself.For safety reasons this is the recommended and proper way to enter the bath lift, as it avoids standing in the bath tub which is a safety hazard for seniors, elderly and those with disabilities.

To ensure a proper fit, we recommend taking measurements of the bath tub and contacting our trained customer service to review the measurements with you.

Home Accessibility Customer Service

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Q: Do the bath lift wings support any weight? - Chris

A: The wings or transfer flaps serve the following purposes:

 - Cover the gap between the bath lift seat and the edge of the tub, when the lift is level with the top of the bath tub. This prevents any accidental falling between the lift and the tub. It is not uncommon in standard bath tubs for the transfer flap on the wall side of the tub to remain at an angled position.

- Enable the individual to sit down on the edge of the tub and transfer into the bath lift, then transfer back out to get their feet on the outside of the tub. This prevents the need to stand in the tub and the lift their legs up and out of the slippery tub * Note the transfer flap will support up to the weight capacity of the bath lift as long as it is resting 2 - 3 " on the edge of the tub. The transfer flap will not support any weight if it is not resting on a solid surface.

- Support the swivel transfer seat as the individual rotates and slides into an out of the bath lift. For more information on bath lifts with swivel transfer seats click here.

- The transfer flaps do not provide any stability to the bath lift itself, they are hinged and fold inward as the lift is lowered into the tub, they slide along the walls of the tub as the lift is raised and lowered.

Home Accessibility Customer Service

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Q: Will the wings of the bath lift fit into a garden tub for they are wider tubs ? - Lance

A: Bath lift's such as the Bathmaster Sonairs 2 and Deltis, as well as the Drive Medical Bellavita and Whisper should fit in Wider Garden tubs that are rectangular.

For oval shaped bath tubs, we recommend that you call us (877-573-8311) to review the measurements of the tub to ensure a proper fit of the wings/transfer flaps as the edge of the tub gets wider as it ovals outward.

Currently , the only bath lifts with wider (7" transfer flaps) available are the Petermann 48 and 58 bath lifts for deeper and wider Jacuzzi bath tubs.

More information on the Petermann bath lifts can be found by clicking here

Home Accessibility Customer Service

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Q: Is the Battery and the charger for the battery included with the bath lifts ? - Susan

A: All of our bath lifts include the battery which is located in the hand controller , as well as the charger. In addition you will find all our bath lifts also include the padded back and seat cover.

Additional accessories such as a swivel transfer seat or head rest , may be purchased together with the bath lifts in our Bath Lift Combo Value Packages, which you may visit by clicking here.

Home Accessibility Customer Service

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Q: What is the Raise time of the Deltis Bath Lift from lowered position? - Hanna

A: The Bathmaster Detils bath lift takes approximately 20 seconds to raise from the lowered position to fully raised 18".

Home Accessibility Customer Service

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